Product Strategy & Vision

• Own and evolve the product roadmap in alignment with Verbex’s mission and business goals.

• Identify and prioritize high-impact industry verticals and customer segments.

• Balance long-term innovation with short-term delivery, particularly in fast-changing AI markets.
  

AI-Powered Product Leadership

• Lead the end-to-end development of voice and conversational AI products — from ideation to deployment.

• Drive improvements in human-like interactions, emotional tone, language diversity, and real-time responsiveness.

• Develop AI guardrails and ethical usage principles, ensuring fairness, transparency, and inclusivity.
  

Technical & AI/ML Collaboration

• Partner closely with NLP/LLM teams, engineers, and data scientists to define AI voice tone, prompt design, and model behaviors.

• Optimize product performance, scalability, and compliance (SOC 2, HIPAA, GDPR).

• Build and evolve no-code/low-code tools for internal and customer use.
  

Customer, Market & Competitive Insight

• Conduct user and market research to validate product directions.

• Translate customer insights into data-backed, actionable product requirements.

• Monitor and analyze competitor landscape.
  

Go-to-Market & Stakeholder Alignment

• Collaborate with marketing, sales, and customer success for effective product launches and positioning.

• Define pricing, packaging, onboarding, and documentation strategies.

• Communicate complex AI concepts clearly to both technical and non-technical stakeholders.
  

Team & Culture Building

• Lead and mentor cross-functional teams of PMs, UX designers, conversation engineers, and analysts.

• Champion product culture, agile rituals, and outcome-focused metrics.

• Foster a high-performance, empathetic, and ethically grounded product organization.

Experience: 6+ years in product management, including 2+ years in a senior or leadership role. Proven track record in AI/ML-based products, voice AI, or NLP.

Domain Knowledge: Experience in building B2B SaaS platforms, especially in voice tech (telephony, VoIP, SIP, ASR, TTS).

Technical Skills: Strong understanding of AI/ML workflows, model tuning, data infrastructure, and LLM behaviors.

Communication & Leadership: Excellent stakeholder management, cross-functional leadership, and communication skills.

Ethical Mindset: Passion for responsible AI, fairness, accessibility, and user empathy in product design.

Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related technical field. Master’s degree is a plus.