Train, coach, and manage employee performance, attendance, and deliverables. Oversee day‑to‑day activities of the collections team to ensure efficiency and compliance with company policies. Monitor Key Billing Metrics to ensure invoices are created and submitted as per contract Establish and maintain effective, cooperative working relationships with internal and external stakeholders. Recommend and implement process improvements to increase efficiency and effectiveness. Implement tailored, risk‑based strategies for collecting on past‑due accounts. Constant review and analysis of open orders, and unbilled shipments (UBWB) Support the team with conflict resolution and escalation management. Contribute to the month‑end close process and ensure all deadlines are met. Ensure process documentation and Standard Operating Procedures (SOPs) are accurate and up to date.