Essential Job Responsibilities/Expectations

1. Job responsibilities include those listed in competencies document
2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
3. Collaborates system support which includes design, system preference modifications, documentation, training or sharing of system functions as appropriate.
4. Serves as a liaison between the IT Department, vendors and clients for multiple systems/applications.
5. Provides technical/application assistance to clients and IT staff as appropriate.
6. Participates in an on-call rotation schedule, to include daily, after hours, weekends, providing 24x7 client support as necessary.
7. Participates in support for systems both daily and during implementations.
8. Works collaboratively with IT Educators to ensure system feature and function modifications are shared with educators so training plans and documentation can be updated appropriately.

Qualifications/Training:

• EPIC Certification

• Minimum of one year of computer system application modifications or support experience.

• Minimum of one year of PC-oriented experience to include basic word processing and spreadsheets.

Licenses/Certifications/Registrations/Education:

• Minimum of an Associate degree in Healthcare/Computer Science/Business from an accredited school or equivalent work experience

Physical Requirements: Refer to Occupational Risk Assessment