Requirements:

• 2–5 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
• Strong relationship management and communication skills.
• Understanding of customer retention, churn, expansion, and customer lifecycle management.
• Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.
• Ability to manage multiple customer accounts simultaneously.
• Strong analytical and problem-solving skills.
• Customer-centric mindset with a proactive approach.

Responsibilities:

• Lead customer onboarding and implementation activities.
• Build strong relationships with assigned accounts and understand customer goals.
• Monitor customer health, adoption, and engagement metrics.
• Conduct regular business reviews and strategic account discussions.
• Identify opportunities for renewals, upselling, and cross-selling.
• Serve as the primary point of contact for customer-related matters.
• Collaborate with Sales, Product, and Support teams to improve customer outcomes.
• Develop initiatives to improve retention and reduce churn.