Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements. Ability to apply Contractor Connection processes and program requirements to issue resolution.

• Monitors and tracks assignment volume by contacting clients and/or contractors and document status according to procedures and program requirements.
• Assist management of new client assignments.
• Monitor daily file activity to ensure contacts are made accordingly; assists in identifying problems.
• Assist with general issues regarding contractors, clients and homeowners.
• Assist with verifying data received through internal reports
• Assist Supervisor with creating team presentations.
• Reviews dashboard for outstanding assignments.
• Contacts contractors for status of file activity (site inspection, estimate upload, etc.)
• Record status and file activity utilizing specific computer applications.
• Provide escalated assistance to incoming client calls pertaining to claim or project management software use and how to send assignments.
• Perform escalated assignment resolution.
• Creates new contractor assignments as requested.
• Maintains overall knowledge of Contractor Connection business model and all Customer Support functions.
• Participates in special projects or performs duties in other areas as requested.
• Upholds and projects the public image of the Company.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.

• Bachelor degree or an equivalent combination of education and experience, and at least 3 years customer service or property or claims management experience.
• Demonstrated experience in customer service, administrative/clerical skills. A Minimum of one year as a Customer Service Representative II or an equivalent combination of education and experience.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.
• Business acumen.
• Ability to work independently, with minimal supervision.
• Strong Work Ethic.
• Thorough knowledge and understanding of Contractor Connection applications, workflows and reporting systems. Thorough understanding of Contractor Connection and Customer Service procedures and processes.

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