POSITION SUMMARY—Protect the company’s critical information, systems, and assets as well as build solutions, implement and configure new software and hardware, provide training, and assist in the development of an overall IT strategy. Empower company innovations, be given challenging assignments, lead initiatives, and take ownership and responsibility. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT— Must be willing and able to work in an environment exposed to elements that can include but are not limited to coolant, dust, mist, elevated noise, and uncontrolled temperatures. Work hours may require adjustments based on system needs and will require on-call/remote responsibilities.

• Mentor and train other engineers in the company and seek to continually improve processes companywide
• Evaluate the existing systems and provide the technical direction to IT support staff
• Supervise team of Support Technicians and Engineers
• Provide level 2/3 support and troubleshooting to resolve issues
• Plan and implement system automation as required for better efficiency
• Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure)
• Ensure the highest level of systems and infrastructure availability
• Deploy, test, configure, secure, various physical, virtual, and cloud-based servers
• Maintain infrastructure requirements including laptop and desktop computers, servers, routers, switches, printers, datacenters, firewalls, VPNs, backup systems, phone systems, scanners, security equipment, and other physical hardware and software
• Perform Patch management tasks: maintaining knowledge of available patches, deciding what patches are appropriate for systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures
• Perform routine/scheduled audits of the systems, including all backups
• Plan, design, and rollout of various networked solutions with a focus on security and industry best practice
• Develop proposals and recommendations for equipment, software, and services within company budgetary boundaries
• Ability to stop the production line and/or prevent shipment of products due to nonconformance or potential nonconformance products to our customers.

Support the environmental policy with proactive process implementation, improvement suggestions, reducing waste, and acting on environment performance results and findings

SKILLS & ABILITIES

• Proven track record of installing, configuring, and troubleshooting Windows systems.Proven track record of configuring, and installing, various network devices and services (e.g., routers, switches, firewalls
• Knowledge of networking services and common networking protocols
• Solid understanding of OSI or TCP/IP model
• Strong troubleshooting, analytic, and diagnostic skills
• Ability to delegate tasks and achieve daily, weekly, and monthly goals
• Oversee technical project plans and timelines, ensuring projects are completed on time and on budget
• Work closely with other departments to ensure all technical requirements are met
• Manage IT engineering and support staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Ability to work independently with minimal guidance/supervision

• Ability to effectively work under pressure

• Specific Experience Desired:
• Cisco and Aruba switches, routers, access points and other hardware/software
• Datto and other secure backup systems
• Fortigate firewalls
• Ivanti
• Mitel/Shoretel phone systems
• Nutanix hyperconverged infrastructure
• Microsoft Technologies (O365, Teams, Active Directory, Azure AD, Powershell)
• SDWAN
• WDS
• Zebra scanners and printer systems

POSITION QUALIFICATIONS

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Travel between Dee Zee Metro locations may be necessary and will vary based on production needs. A valid Driver’s License will be required for such travel.