Job Description:

Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its digital business transformation approach. As the world's only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. 

In Bulgaria, we manage a global client portfolio, providing a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for over 35 brands, including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with the introduction of new data engineering practices, paid search and social advertising, and SEO. We look forward to what's next. 

  

 

We're hiring a Solution Architect at Merkle in Sofia. 

The purpose of the role

We are looking for an experienced E-commerce Solution Architect to lead the design and delivery of scalable, secure, and high-performing digital commerce solutions. This is a customer-facing leadership role that combines deep technical expertise with business acumen to help clients achieve their commerce and growth objectives. 

Responsibilities

• Partner with business and technology stakeholders to translate business requirements into scalable eCommerce solutions. 

• Own the end-to-end solution architecture and business requirements and ensure alignment with business objectives, technical standards, and best practices. 

• Define technical direction, considering scalability, performance, security, maintainability, and future growth. 

• Lead architecture discussions, technical workshops, design reviews, and solution discovery sessions. 

• Performs technical analysis of client needs, their existing software systems, identifies suitable services/technological solutions, and any necessary changes.

• Performs technical analysis of system integrations, APIs, data flows, and platform capabilities

• Prepares solution and technical documentation, including solution design documents, technical specifications, data models, integration specifications and system interaction diagrams.

• Collaborate closely with Project Managers, Product Owners, Engineering Teams, and Business Stakeholders throughout the delivery process. 

• Guide development teams and provide technical leadership during implementation. 

• Drive innovation, continuous improvement, and knowledge sharing across teams. 

• Act as a trusted advisor to clients by recommending initiatives that improve customer experience, revenue growth, and operational efficiency. 

• Stay informed about industry trends, emerging technologies, competitors, and strategic partnerships. 

• Represent the company professionally in customer-facing engagements and identify opportunities for business growth. 

• Provides project pre‑sales support to the Sales team, including offers preparation support, solution scoping, effort estimation, pre‑project calculations and resource needs assessment.

Requirements

• 8+ years of experience in software engineering, solution architecture, technical consulting, or technical leadership roles. 

• Strong background in eCommerce and digital commerce ecosystems. 

• Experience with enterprise commerce platforms such as Salesforce Commerce Cloud, Adobe Commerce (Magento), SAP Commerce Cloud (Hybris), commercetools, Shopify Plus, Intershop, and similar platforms. 

• Strong understanding of software architecture, system integration patterns, APIs, cloud solutions, and software engineering practices. 

• Hands-on experience across the Software Development Lifecycle and Agile methodologies. 

• Experience creating and reviewing Functional Requirements, Solution Designs, Technical Designs, and Integration Specifications. 

• Excellent analytical, problem-solving, communication, presentation, and stakeholder management skills. 

• Excellent written and spoken English. 

Business & Industry Knowledge

• Strong understanding of end-to-end eCommerce operations, including customer journeys, omnichannel retail, fulfilment processes, order management, and supply chain concepts. 

• Knowledge of digital commerce trends, social commerce, customer experience optimisation, and emerging technologies. 

• Understanding of retail operating models and enterprise-scale commerce ecosystems. 

• Awareness of key industry players, competitors, technology vendors, and strategic partnerships. 

What do we offer:

• We are strong advocates of work-life balance, so we provide all our staff with 25 days of paid leave and 3 fixed well-being days off annually.

• A hybrid work model for our teams so they can work from the office or the comfort of their home.

• Free parking for all our office employees.

• Complimentary drinks and snacks in the office to keep energy levels up.

• Parent-friendly culture and potential for additional days off to create new memories with your loved ones.

• Life Insurance, Health and dental insurance plans or, if selected, gift vouchers instead.

• Sports card, partially covered by the company and food vouchers.

• 2 days off for volunteering and numerous charity initiatives throughout the year.

• Opportunity to attend training, conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we are headquartered in Tokyo, Japan, and our 65,000-strong team of dedicated professionals works across four regions (Japan, Americas, EMEA, and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. 

Location:

69 Bulgaria Blvd.

Brand:

Isobar Cxm

Time Type:

Full time

Contract Type:

Permanent