What you'll do:

1. Account Growth
• Develop and execute account growth plans for assigned clients
• Increase revenue and order volume through upselling, cross-selling, and service adoption
• Identify new business opportunities within existing accounts
• Drive client utilization of Lalamove's products and solutions
• Monitor client performance and provide recommendations to maximize logistics efficiency

2. Account Retention

• Build and maintain strong relationships with key stakeholders
• Conduct regular business reviews and performance discussions
• Proactively identify and address risks that may lead to churn
• Resolve client concerns and coordinate with internal teams to ensure timely solutions.
• Develop retention strategies for at-risk accounts
• Ensure a seamless customer experience throughout the account lifecycle

3. Portfolio Management

• Manage a portfolio of business accounts across different segments
• Prioritize accounts based on revenue potential, strategic importance, and growth opportunities
• Maintain accurate account records, forecasts, and pipeline updates
• Track account health and engagement metrics

What you'll need:

Account Management: Manage corporate accounts and ensure clients expectations are being met.
Sales Strategies: Align with client needs, ensuring a personalized experience.
Communication skills: Provide and receive information effectively.

What we seek:

• Bachelor’s degree in Business, Marketing, or a related field (preferred).

• At least two (2) years of experience in Corporate Account management functions from any industry.

• Proficiency in CRM platforms like Salesforce, HubSpot, Freshsales

• Must be willing to work on-site in Parañaque Integrated Terminal Exchange (PITX) and do fieldwork activities at times