Our associates celebrate lives. We celebrate our associates.

Pre-Arrangement Advisors are responsible for generating sales thru company-provided leads from multiple channels. Our primary focus is in-person meetings with families and preplanning seminars regarding prearranging. We also have the ability to sell remotely when necessary, and the Company will provide necessary telecommunication platforms to the Pre-Arrangement Advisors.

JOB RESPONSIBILITIES 

• Convert Company provided leads into sales.
• Maintain a network of customers from Company provided leads.
• Builds and maintains a network of sources from which to identify new sales leads.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Demonstrates the functions and utility of products or services to customers based on their needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Daily use of SalesForce or applicable CRM system.
• Attend daily/ weekly/monthly calls, training, call blocks, floor time in the office or home.
• Report daily, weekly, monthly sales and appointments to Sales Manager
• Comply with industry compliance during the entire sales process
• Other responsibilities as assigned.

MINIMUM Requirements

Education

• High school diploma or Equivalent

Certification/License

• Appropriate Funeral Director License in Specific States Only
• First 30 days of employment complete PAA Curriculum Certification Dignity University

Experience

• 2-5 years of Business to Consumer, Inside Homes/Remote Sales experience (preferred but not required)
• 1-2 years of industry experience (preferred but not required)
• 3-5 years in transferable experience

Knowledge, Skills and Abilities

• Exceptional level of professionalism
• Strong telephone, interpersonal and communications skills
• High level of compassion and integrity
• Strong “one call/visit close” ability
• Must be able to multi task, set priorities and manage appointments
• Experience with in-home and/or seminar based sales preferred
• Proficient computer skills required, with experience working on a tablet preferred
• Independent, self-reliant, and self-motivated

• Excellent Customer Service Skills.
• Conveys information clearly and concisely in written and spoken communication
• Resolves problems and provides solutions to customers in a timely manner
• Time management and organizational skills
• Entry level Microsoft Office Suite (Word, Excel, Outlook)
• Reliable transportation
• Own a Cellphone

Total Compensation: $85K to $100+ No cap on earnings potential - Full-time

If you are a hard-working individual with a proven track record of success, and if it is time to find your 'WHY,' please contact us to learn more.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Professional development assistance
• Referral program
• Retirement plan

Postal Code: 49508

Category (Portal Searching): Sales

Job Location: US-MI - Grand Rapids