Contract to start ASAP

Duration: 12 weeks with a possible extension.

Job Purpose

Communicate with customers in a variety of ways (including face to face, online, over the phone) providing clear information about how to access services.

Book appointments according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments.

Accurately produce documents according to guidance and local policies/procedures within set time frames

Accurately update information on relevant systems e.g. Academy, Civica, Radian and Central

Handle and process customer data, payments and stock in a secure and confidential manner on daily basis e.g. financial transactions for chargeable counter services

Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice

Promote services and resources including through the preparation of displays and distribution of posters, leaflets and external advertising

Where required, work alone and at times be responsible for security, such as locking and unlocking buildings, holding keys and setting and unsetting intruder alarms

Effective liaison with external agencies, for example representatives from Government Departments and Emergency Services, as required

Undertake other duties appropriate to the grade of the post

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR105159-06-26