Collections Specialist (Bilingual – French/English)

Location: 6600 Goreway Drive, Unit D, Mississauga, ON On-site, full-time

Join our collections team where your bilingual expertise makes a real impact. We’re looking for a Bilingual Collections Specialist to help us bring and maintain our accounts up-to-date. The position's main focus is collections, with a secondary focus on billing.

If you’re detail‑oriented, confident on the phone, and thrive in a role that blends investigation, communication, and problem‑solving — this is the opportunity for you.

What You’ll Do

• Collections, including contacting customers to resolve early and late‑stage collections

• Investigate overdue accounts, negotiate payment solutions, and resolve disputes

• Maintain accurate customer records and provide reconciliations

• Collaborate with internal teams to resolve billing issues

• Support a positive customer experience while promoting healthy payment habits

• Billing, including generating and distributing accurate customer invoices in accordance with contract terms and billing schedules

What You Bring

• Fluency in French (Quebec French preferred)

• 2+ years in collections, billing, or accounts receivable

• Strong understanding of AR processes and accounting basics

• Detail-oriented with excellent communication, organization, and follow‑up skills

• Proficiency with CRM/accounting systems and Excel

• Ability to manage multiple priorities