CUSTOMER REFERENCE MANAGER

Tech Company, Singapore

--

We are currently looking for a Customer Reference Manager to join a huge tech client for a 1 year contract (with the possibility of extension / going permanent).

As the Customer Reference Manager, you will be the architect of the customer advocacy program across JAPAC. The role is a mix of strategic project management, building relationships and brand storytelling. You will as a "customer champion", bringing the gap between successful product users and internal Sales, Product and Marketing teams.

What you'll be doing:

• Program Management & Strategy: Leading the strategy and execution of the JAPAC reference program. Managing reference requests and tracking activity / outcomes
• Customer Advocacy & Engagement: Identifying, recruiting and managing customer advocates from enterprises and start-ups
• Content Production: Working with marketing and agency partners to translate complex topics into stories across video, case studies, blogs and webinars
• Sales Enablement: Supporting the sales cycle by facilitating networking and reference calls, and providing validated customer stories for content an
• Event Management: Leading the customer reference journey for regional and global events. Sourcing, prepping and managing executive speakers
• Performance Analytics & Reporting: Defining and tracking KPIs - such as story volume, social engagement and sales impact
• Internal Training: Educating Sales, Product and Marketing teams on how to use reference assets

What you bring:

• 9 years of experience working in B2B marketing (focusing on content, event marketing and community management)
• At least 5 years of experience working in customer reference, customer success or sales
• Experience with wiring case studies, editing video content and managing agencies
• Knowledge of cloud technology

Please note: You must be based in Singapore and not require a work visa.