IT Business Analyst

Role Purpose

The IT Business Analyst is responsible for analysing business needs, system requirements, and technical specifications to support the delivery of IT solutions. This role requires a highly technical BA with deep understanding of systems, integrations, databases, and application architecture. The BA will work closely with developers, architects, QA teams, and business stakeholders to ensure solutions are aligned to both business and technical objectives.

Key Responsibilities

• Requirements Gathering & Analysis
• Conduct detailed business and technical requirements analysis.
• Translate business needs into functional and non-functional specifications.
• Assess system gaps, dependencies, and integration requirements.
• Document process flows, data flows, use cases, and user stories.
• Facilitate workshops, interviews, and stakeholder sessions.
• Technical Analysis
• Collaborate with architects and development teams to evaluate solution feasibility.
• Analyse APIs, integrations, data structures, and system interfaces.
• Review technical documentation and ensure alignment across systems.
• Support the design of technical specifications and system configurations.
• Perform SQL/data analysis to validate requirements and support investigations.
• Solution Delivery & Support
• Assist with sprint planning, backlog grooming, and prioritisation.
• Support QA and UAT teams through requirements clarification and testing alignment.
• Review test cases to ensure coverage of business rules and technical requirements.
• Participate in solution demonstrations and support deployments.
• Conduct impact assessments and change management reviews.
• Stakeholder & Project Engagement
• Bridge communication between business users and technical teams.
• Provide regular updates and documentation to project leads and PMO.
• Ensure traceability of requirements throughout the project lifecycle.
• Collaborate with vendors, developers, testers, and product owners.

Minimum Requirements

• Bachelors Degree in Information Systems, Computer Science, or related field.
• 8+ years experience as an IT Business Analyst.
• Strong technical background with hands-on understanding of:
• System architecture
• APIs & integrations
• SQL / data analysis
• SDLC methodologies
• Proven experience in Agile and/or Waterfall environments.
• Experience working on complex IT projects (e.g., digital platforms, ERP, cloud, custom applications).
• Excellent documentation, analytical, and communication skills.

Preferred Skills & Certifications

• Agile BA certification an advantage.
• Experience with tools such as JIRA, Confluence, MS Visio, Figma, or UML modelling tools.
• Cloud exposure (AWS, Azure, GCP).
• Testing or QA experience beneficial.

Key Competencies

• Strong problem-solving and analytical thinking
• Technical mindset with business acumen
• Excellent stakeholder management
• High attention to detail
• Ability to translate complex concepts clearly
• Adaptable in fast-paced environments
• Strong facilitation and documentation skills