Customer Experience Lead, International Region
Koninklijke Philips N.V.
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Job Title
Customer Experience Lead, International RegionJob Description
Customer Experience Lead, International Region
- Guide and coordinate all aspects of customer experience, from initial contact through post-visit follow-up, ensuring a seamless and memorable experience.
- Drive the transformation of briefing and customer visit operations by introducing innovative methodologies and continuous improvement practices.
- Analyze key metrics and customer feedback to generate actionable insights and shape strategic decisions.
- Collaborate with internal stakeholders and external partners to co-create tailored, high-impact customer experiences.
- Advocate for the customer experience value proposition across the organization, fostering engagement and alignment.
- Manage the logistical and operational aspects of briefing sessions, including scheduling, environment setup, and digital/AV requirements.
- Support and oversee personalized technical demonstrations aligned with customer needs, ensuring high-quality execution.
- Enable the sharing of real customer stories and solution-based demonstrations across the health continuum.
- Optimize the use of resources and capabilities to maximize business impact and support market organizations.
- Contribute to strategic initiatives positioning Philips as a leader in customer experience innovation.
You are part of:
You're the right fit if you have:
- Bachelor’s or Master’s degree in Business Administration, Marketing, or equivalent.
- Solid experience in Customer Experience, Marketing, Customer Success, Account Management, Service Delivery Management or a related field.
- Customer Experience Design and omnichannel engagement.
- Data analysis and KPI interpretation and familiarity with AI tools and data-driven decision-making approaches in customer engagement.
- Proven or emerging people leadership capability, with the ability to lead, coach, and develop others, fostering collaboration, accountability, and high performance.
- Stakeholder management and cross-functional collaboration.
- Continuous improvement and process optimization.
- Strong customer-centric mindset and storytelling ability.
- Excellent organizational and coordination skills.
- Innovative thinking with a results-oriented approach.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
This job is found at InterviewStack.io
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About Koninklijke Philips N.V.
Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational conglomerate corporation headquartered in Amsterdam, Netherlands. It is a leading health technology company focused on improving people's health and well-being through meaningful innovation in diagnostic imaging, image-guided therapy, patient monitoring, and health informatics.