Responsibilities:

• Provide Level 1 & Level 2 application support for a portfolio of enterprise systems
• Manage and resolve incidents, problems, and service requests
• Communicate with end-users via phone, email, chat, and ticketing systems (e.g. JIRA)
• Perform incident analysis, troubleshooting, and resolution
• Document support activities and solutions in JIRA
• Collaborate with project, infrastructure, and production teams
• Perform daily application health checks before business hours
• Track and report escalated issues (weekly/ad-hoc)
• Ensure timely resolution and maintain service quality

Requirements:

• Bachelor's Degree in Computer Science or related discipline
• Minimum 4+ years of experience in application support or development
• Understanding of application servers, production environments, and deployment pipelines
• Working knowledge of database scripting (e.g. SQL)
• Working knowledge of scripting or programming languages
• Strong analytical, logical, and problem-solving skills
• Good verbal and written communication skills
• Ability to explain technical concepts to non-technical users

Nice to Have:

• Experience in financial services or regulated environments
• Exposure to Corporate IT or IT Security domains
• ITIL or Cybersecurity certifications

Working Hours / Shift Requirements:

• Asia Shift: 8:45 AM – 6:30 PM (SGT)
• EMEA Shift: 3:30 PM – 1:00 AM (SGT, next day)
• On-Call (Weekdays): 1:00 AM – 8:45 AM (rotation)
• On-Call (Weekends): 24-hour standby (rotation)
• Weekend, on-call, and Singapore Public Holiday rotations required

To apply, please visit www.gmprecruit.com and search for Job Reference: 93RW45RY

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

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