Join our Customer Success Team and play a key role in delivering exceptional service to our clients. You'll manage customer interactions, coordinate cross-functional support, and ensure smooth onboarding and issue resolution. If you're organized, customer-focused, and thrive in a dynamic, matrix environment - this is your opportunity to make an impact.

• Handle daily customer communication and support for accounts without a dedicated Project Manager
• Ensure prompt and professional responses to all customer inquiries
• Coordinate with internal teams (Operations, Quality, etc.) to resolve customer queries
• Notify customers of any deviations or Out of Specification (OOS) results
• Maintain a central repository of key customer information
• Organize and lead customer meetings, technical visits, and presentations
• Support customer audits, representing PMO for assigned accounts
• Ensure smooth onboarding with complete and accurate order information
• Collaborate with Order Management to improve customer data quality
• Uphold Solvias’ client engagement principles and promote customer-centric behavior
• Monitor and report customer feedback using relevant KPIs and metrics

• BSc in Life Sciences preferred, with 2+ years in a Life Science or customer service role
• Solid experience in customer-facing roles (CRM/CDMO environment, customer service)

• Strong commercial awareness and business mindset

• Skilled at building and maintaining internal and external relationships
• Quick and effective issue resolution with stakeholders

• Excellent written and verbal communication across functions in English, French or German is an asset

• Highly organized and detail-oriented

• Confident in data analysis and KPI tracking