Overview

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative (Non-Voice) Cantonese Speaking to support an established insurance client. This role primarily involves handling customer inquiries via written channels (email, chat, and back-end processing), ensuring accurate and timely resolution while maintaining high service standards.

Qualifications

• Requirements:

  • Language:
    • Fluent in Cantonese (read & write) – mandatory
    • Good command of English
  • Education & Experience:
    • Fresh graduates are encouraged to apply
    • Customer service or internship experience is an added advantage
  • Skills:
    • Strong written communication skills
    • Good problem-solving and analytical abilities
    • Attention to detail and accuracy
    • Ability to multitask and manage time effectively
  • Other Requirements:
    • Willing to work on-site in George Town, Penang
    • Willing to work rotational shifts, including weekends and public holidays

Responsibilities

• Key Responsibilities:

  • Handle customer inquiries via email, live chat, and internal systems (non-voice channels)
  • Provide accurate information regarding insurance policies, claims, and account-related matters
  • Process customer requests, updates, and documentation with high attention to detail
  • Ensure all responses meet quality, compliance, and SLA requirements
  • Liaise with internal teams to resolve complex cases efficiently
  • Maintain proper documentation of all customer interactions in the system