Please Note: This role is only available for candidates that are based in Malta.

Are you a fluent German speaker living in Malta who loves the world of travel and excels at helping others? We are looking for an enthusiastic professional to step into our German-Speaking Travel Support Network based right here on the island.

In this role, you will serve as a vital link for our passengers, addressing inquiries across live chat, email, and phone channels. If you are a natural problem-solver who enjoys a energetic, fast-paced setting and wants to help people enjoy stress-free journeys, this position is the perfect fit for your next career move.

Core Responsibilities: What You Will Do

As our dedicated German-speaking representative, your primary mission will be guiding and assisting travelers through every step of their journey. Your day-to-day duties will involve:

• Elevating Customer Care: Delivering top-tier, polite assistance across phone, email, chat, and social media platforms, turning complex inquiries into positive experiences.
• Managing Itineraries: Handling new reservations, processing cancellations, and executing precise modifications or rescheduling requests for flight bookings.
• Providing Travel Insights: Acting as a knowledgeable resource by advising passengers on destination details, current travel warnings, and global visa or customs requirements.
• Resolving Operational Hurdles: Troubleshooting real-time travel disruptions, including ticketing errors, baggage issues, and specific on-board requests to ensure smooth transit.
• Cross-Functional Collaboration: Partnering with internal departments—such as ground operations and flight coordinators—to quickly resolve escalated or complex situations.
• Meticulous Record-Keeping: Logging all guest interactions, issues, and resolutions into our CRM system with high accuracy.
• Staying Current: Participating in ongoing training to keep up with evolving airline policies, safety updates, and travel sector trends.

Working Hours & Schedule

• Status: Full-time (40 hours weekly).
• Shift Pattern: Rotating rosters operating Monday through Sunday, between 07:00 and 19:00, with 2 scheduled rest days per week.

Salary & Employee Benefits

Gross Base Salary Evolution:

• Month 1 (Initial Training): €885.40
• Months 2 to 6 (Probation Window): €1,425.60
• Month 7 Onward (Post-Probation): €1,596.00
• Month 13+: An updated base salary tier plus a performance reward of €1,540.00.

Added Financial Perks:

• Language Premium: An additional allowance of up to €3,000 per year, distributed in your monthly paycheck to reward your German fluency.
• Annual Incentives: Up to €2,000 yearly, awarded based on meeting customer satisfaction goals and quality benchmarks.

Corporate Perks & Development:

• Internal Promotion: We prioritize your future. You will be eligible to apply for internal advancement and leadership tracks after just 6 months on the team.
• Health and Wellness: Comprehensive private medical and life insurance plans, alongside corporate gym discounts and a subsidized cafeteria on-site.
• Daily Conveniences: Free employee parking and various corporate retail/service discounts.
• Social Calendar: Regular team-building activities, monthly company events, and a welcoming international office culture.

About Our Location: Mosta, Malta

Our office is situated in Mosta, a central Maltese town celebrated for its landmark dome and vibrant community feel. The area perfectly bridges rich history with modern commercial conveniences, making it an easy and accessible commute from anywhere on the island. This role lets you advance your professional skills with an international company while enjoying the best of local Mediterranean life.

How to Apply

If you are thrilled about the prospect of taking your language skills to the skies and redefining your career path right here in Malta, select Apply Now and send over your current CV written in English!