The CXO AI Automation team is rebuilding how ETG handles customer support — replacing manual, repetitive work with LLM and process automation. We form and deliver the company's central automation strategy that includes BPMN orchestration, text and voice communication and web-agent browser workflows.

We are looking for someone to build and maintain our delivery process and tackle the diverse integration and automation challenges that come with it - in a team of strong, mature professionals.

1. Orchestrate daily and weekly team processes: run syncs, planning sessions, retrospectives, asynchronous PM updates, and portfolio review reports
2. Manage cross-stream and cross-project dependencies and timelines, communicate conflicts to leadership for intervention
3. Own the full process from task intake to resolution: triage, set and track tasks, and keep all stakeholders updated on progress
4. Maintain effective, transparent communication with stakeholders: prepare monthly release reports and manage ad-hoc updates
5. Oversee process improvements and light automation (e.g., YouTrack, SQL)