Customer Service Representative (German & English)

Do you speak German fluently (C1) and have good command of English (B1/B2)? Are you ready to grow your career with a global leader in lighting technology?

Were hiring Customer Service Representatives to support providing world-class service to customers in a professional, dynamic environment!

What Youll Do

Provide customer support via email and phone.
Handle B2C inquiries regarding products, orders, returns, and general service issues.
Work in an international team environment focused on customer satisfaction.
Deliver exceptional service to represent a premium global brand.
Participate in team meetings and ongoing training for continuous improvement.

Why Youll Love This Job

Office-based position in Bulgaria with an option for hybrid work after 6 months, based on performance.
Stable and long-term project (6-month ownership period by Concentrix).
Join a supportive, multinational team with opportunities for development.

Salary & Benefits

Gross Salary: 3,895 BGN
Monthly transportation/internet allowance: 50 BGN net
Additional compensation for night hours (if applicable)
Medical benefits: health and dental plan
Life insurance
Multisport Card (co-financed by employer)
Employee discounts on various products and services
Bonus for life events (marriage, childbirth, graduation): 500 BGN

Work Schedule

Monday to Friday
Shifts between 09:00 and 21:00 8-hour rotating shifts within the timeframe (details provided upon hire)
Weekends off

Training

Provided at the start of employment
Details on schedule and format will be shared during the hiring process

Requirements

German C1 level (mandatory)
English B1/B2 level
Good computer and communication skills
Valid EU residency card or refugee card (minimum 1-year validity)

Relocation Support

Hotel accommodation arranged by company
Advance salary: 1,056 BGN net (optional, paid within 5 working days)
Travel reimbursement: up to 490 BGN (paid after 6 months, travel documents required)
Important: In case of early contract termination within 6 months, advance and travel support may be reclaimed

Ready to Join?

Apply now and become part of the Signify team in Bulgaria where customer excellence meets career growth!