Join our team as an IT Support Engineer and help maintain a seamless, secure, and high-performing IT environment. In this role, you will deliver end-to-end IT support and infrastructure management across Windows, macOS, and Linux environments, ensuring smooth user operations, secure device lifecycle management, and reliable on-premises systems.
Key responsibilities:

Provide 1st–3rd level technical support for hardware, software, and network issues across Windows, macOS, and Linux platforms.
Provision, image, configure, and maintain end-user workstations and notebooks; manage device lifecycles in Microsoft 365 and identity services.
Administer user accounts (onboarding/offboarding, access rights, permissions) and resolve identity and authentication issues.
Maintain on-premises infrastructure (servers, storage, networking), including monitoring, backup verification, and IT automation workflows.
Track incidents, service requests, and escalations via ticketing systems; ensure timely and clear communication with users throughout resolution.
Maintain accurate asset and license inventories and contribute to the upkeep of system documentation and knowledge base articles.

The position is located in Munich, Germany, and offers a hybrid working environment.

Prior IT support/helpdesk experience or a relevant internship with hands-on technical exposure.
Working knowledge of Microsoft 365 administration, Windows/macOS/Linux OS management, and core networking and storage concepts.
Strong troubleshooting discipline, attention to detail, and the ability to follow and document technical procedures accurately.
Reliable, highly responsive, and proactive learner, comfortable in a fast-paced, evolving IT environment.
Ability to escalate out-of-scope technical issues appropriately and collaborate cross-functionally.

Be part of an international, dynamic, and highly skilled team in flat hierarchies where you can both make an impact and continue to learn
Contribute to our company values and do good for society by having your work enable actual medical products that improve patients’ lives
Earn a competitive salary and a comprehensive benefits package (such as bike leasing, sports programs, etc.)
Enjoy the agility of a start-up paired with the safety of a grown company
Benefit from flexible working hours, remote work and workation
We celebrate success together with various team events (e.g. Summer Party or Oktoberfest)

IT Support Engineer

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