As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our our solutions. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Production Support Manager a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills. You will manage the team that is responsible for performing solution-related service request investigation, incident resolution, and application maintenance.

• Ensure all phases of support are properly tracked
• Prioritize and schedule work resources
• Meet quality standards, promote client satisfaction, and adhere to SLAs
• Act as an escalation point
• Lead, direct and review the team's work to achieve operational or functional targets or objectives with measurable
• Travel up to 20%
• Participate in on-call rotation as needed
• Willing to work from the Bucharest office 5 days per week

Career Level - M2