Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Customer Success Account Managers (CSAMs) to Coupa:

Customer Success Account Managers (CSAMs) represent the primary point of contact from Coupa to customers after customer launch. CSAMs advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, CSAMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.

What You'll Do:

Manage relationships and monitor customer performance.
Develop customer success roadmap and drive periodic business reviews.
Build out an account penetration model and align overall value messaging.
Identify expansion and growth opportunities within customer accounts.
Coordinate internal resources, share standard processes, and provide consistent customer support.

What You Will Bring to Coupa:

Procure-to-Pay or Source-to-Contract domain expertise
Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
Strong background in customer/client management
Experience in developing and maintaining executive relationships and associated influencing strategies
Project management including leading disparate, cross-functional, cross-enterprise project teams
Ability to have value-based conversation with business executives

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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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Strategic Account Manager

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What You'll Do:

What You Will Bring to Coupa:

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