Develop and maintain tools and processes to effectively manage the full lifecycle of UPMC’s inventory of software applications across facilities in Europe and future expansion, with a focus on Diagnostic Imaging/Cardiology. Define external interfaces, constraints, quality issues and other non-functional requirements. Understand healthcare integration techniques and basic IT transformation protocols. Partner with project managers to complete requirements documentation in accordance with project schedule. Ability to translate clinical and business requirements into technical design documents. Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities. Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials. Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders. Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training. Participate in the development of various departmental training initiatives. Manage the full lifecycle of application integrations. Interview end users, stakeholders, and project sponsors to assess business and clinical needs; create business, functional and technical requirements documents based on captured data and in accordance with departmental protocol/standards. Develop, implement, and maintain rigid upgrade/patching processes to include comprehensive testing (functional, unit, end-user), validation, and go-live decision making. Develops and maintains a disciplined documentation strategy to ensure complete and updated set of functional and technical requirements, evaluation criteria, process flows, operational routines, training materials, etc. and are made available across the organization as appropriate. Performs vendor management by maintaining oversight and escalations of all issues and product enhancements. Monitors vendor’s performance in accordance with purchasing, services, and support contracts. In collaboration with technical team, facilitates direct end-user support escalations, incident response actions, and root cause analysis delivery upon resolution. Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts. Responsible for ensuring that service is provided to the IT client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures. Proficiently applies IT methods, professional knowledge, and UPMC standards and practices. Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects. Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviours Knowledge of GDPR and good knowledge of patient data is highly desirable. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office