Job Type

full time

Description

Job Title

Site / Account Manager

Job Description Summary

Lead the day-to-day facilities management operation at a Tier III data centre in Bangkok, serving as the primary point of contact for the client. Accountable for service delivery, compliance, team performance, and stakeholder relationships across all FM disciplines — Hard Services, Soft Services, Security, and Management Reporting

Job Description

About the role:

Act as the primary client-facing lead at site level, managing relationships, governance, and escalations while delivering regular performance reports and service reviews.
Lead and develop the full on-site FM team (engineering, technical, security, soft services, NOC) to ensure 24/7/365 operations aligned with SLAs/KPIs, including rapid incident response.
Own maintenance and systems oversight, including PPM delivery (≥98% completion), asset and CMMS management, and BMS/EPMS reporting.
Establish and govern operational standards (SOPs, MOPs, EOPs), change management, and mobilisation activities including commissioning and team onboarding.
Manage vendors, subcontractors, and cost transparency while ensuring compliance with industry standards (Uptime Tier III, ISO certifications, regulatory requirements).
Champion HSE excellence and operational readiness, including emergency response, while supporting capacity growth and site expansion plans.

About You:

Minimum 10 years' critical environment FM experience (data centre, hospital, or mission-critical industrial).
At least 5 years in a site lead or account management role at a Tier III+ data centre.
Recognised FM credential: IFMA CFM, BIFM, or equivalent.
Strong understanding of M&E systems, BMS/EPMS, and CMMS platforms.
English business proficiency essential; Thai language skills advantageous.
Experience managing 24/7 shift teams in a critical infrastructure environment.
Familiarity with Uptime Institute Tier III operating standards and ISO/IEC 27001 / ISO/IEC 20000.

INCO: “Cushman & Wakefield”

This job is found at InterviewStack.io

Skills

account managementchange managementincident response

About Cushman & Wakefield

As a global commercial real estate services leader with 52,000 professionals worldwide, we will never settle for the world that’s been built, but relentlessly drive it forward for our clients, colleagues and communities.

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