Role Overview

GMI Cloud is building next-generation AI and GPU cloud infrastructure to support fast-scaling AI companies, research labs, and enterprise customers. The Technical Account Manager (TAM) plays a critical customer-facing role, working at the intersection of customers, infrastructure, and operations to ensure successful delivery, adoption, and long-term account success.

Key Responsibilities

- Serve as the primary technical point of contact for assigned customers.

- Build trusted relationships with customer engineering and operations teams.

- Coordinate with internal infrastructure, data center operations, and engineering teams to ensure smooth delivery.

- Support customer onboarding, deployment, and scaling of AI/GPU workloads.

- Identify performance, utilization, and cost-optimization opportunities.

- Conduct regular operational and technical reviews with customers.

- Advocate for customer needs internally and drive issue resolution.

Qualifications

- Experience in technical account management, customer success, operations, or project management within cloud, AI infrastructure, or data center environments.

- Comfortable working with technical customers and cross-functional internal teams.

- General understanding of AI infrastructure concepts such as GPU servers, Kubernetes, high-performance networking, and storage.

- Strong communication, organization, and follow-through skills.

- Ability to manage multiple priorities in a fast-moving environment.

Preferred Qualifications

- Experience supporting enterprise or AI-scale customers.

- Exposure to hyperscale data center or AI infrastructure environments.

- Bilingual communication skills (English / Chinese) are a plus.