ServiceNow Developer

Mid · 3+ yrs | Remote / hybrid | Reports to: ServiceNow Tech Lead | Openings: 3

About Us

At Codvo, we build scalable, future-ready digital platforms that drive real business impact. We foster a culture of innovation, collaboration, and ownership—where designers work closely with product and engineering teams to deliver high-quality, user-centered experiences. If you thrive in complex product environments and care deeply about design quality from concept to production, this role is for you.

Role Summary

Codvo is building a ServiceNow delivery pod for a telecommunications operator that runs a 24/7/365 Network Operations Center (NOC) across North America. The operator is moving off a legacy ITSM platform onto ServiceNow.

The first goal is closed-loop ticketing: bring live network health into the ticket during a customer call, correlate alarms from several sources to the right troubleshooting guide, and trigger log collection and corrective actions in place of manual follow-up. Network KPI data lives in a lakehouse that agents pull by hand today, and a large catalog of network KPIs has no clear mapping to specific faults. You help build the platform and the integrations that close that loop.

What You Will Build

Scoped application components: tables, business rules, script includes, UI policies, and Agent/UI Builder workspaces for NOC agents.
Flow Designer flows and IntegrationHub spokes that pull network KPI reports into tickets and push updates back.
Event Management rules that turn raw alarms into correlated alerts and incidents.
Catalog items, knowledge articles, and intake-quality checks that catch incomplete tickets before acceptance.
ATF tests for your own work, with a clean handoff into code review.

Responsibilities

Pick up stories from the Tech Lead, build to the agreed patterns, and get them through review.
Write integrations against documented contracts: REST, MID Server, and IntegrationHub.
Test your own work with ATF, fix what review finds, and keep update sets and commits clean.
Help the migration: move ticket data and workflows onto ServiceNow.

First 90 Days

Shipped your first scoped-app feature and one integration through review.
Comfortable with pod patterns, update sets, and ATF.
Contributing to the closed-loop build at the team pace.

Must Have

3+ years in software development with hands-on ServiceNow build experience.
Server-side and client-side JavaScript on ServiceNow: Glide APIs, business rules, and script includes.
Flow Designer, and at least one shipped REST or IntegrationHub integration.
Comfortable in a scoped application and with update sets or source control.

Nice to Have

Event Management, CMDB, or Service Mapping exposure.
UI Builder and Workspace experience.
Telecom or NOC domain familiarity.
Any ServiceNow AI exposure: Now Assist or Virtual Agent.

Certifications

Required:

CSA — Certified System Administrator
CAD — Certified Application Developer (or in progress)

Preferred:

Any CIS specialty
Now Assist / AI micro-certifications