Job Description

The duties and responsibilities of this position include, but are not limited to:

-Assisting customers of US branch with product-related questions by email and in person

-Handling claims regarding refunds or exchanges

Processing orders are given over the phone, email, or internal ERP system

-Handling communication with customers and vendors to ensure on-time payment

-Assisting in coordinating the delivery process to meet guarantees to customers

-Managing relationships with customers

-Updating internal databases with account information

-Liaise with internal teams to ensure proper pre-and post-sales service

-Prepare, file, and retrieve sales-related documents such as invoices and PO Status

-Assisting all sales related work

Qualification

The following skills and qualifications are required for this position:

-Strong communication skills with a problem-solving attitude

-Excellent computer skills ( MS Office in particular)

-Organizational and time-management skills

-Hands-on experience with CRM software

-Highly motivated, self-directed, and customer service oriented

-Demonstrate strong attention to detail and a sense of urgency

-Ability to learn and perform multiple tasks in a fast-paced environment

-Ability to work independently as well as in a team environment

-Bachelors degree