Customer Service Professional III
UL Solutions
Guangzhou, Guangdong, China1 month ago
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Job Type
full time
Description
- Receives inquiries from customers from various sources (phone, email and live chat), answers questions and/or resolves individual problems.
- Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
- Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
- Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
通过各类途径（热线电话、电子邮件和在线客服）接收客户的询问，高效并高质量地回答问题和/或解决客户问题。
及时处理和协调客户工作。
为客户非技术性的咨询或申请提供支持，并确保所有客户申请都得到明确记录、沟通并妥善管理。
与公司其他部门（如销售、业务发展或财务等）保持沟通与合作，以确保让客户体验到卓越的服务。
跟进查询电话；迅速、专业地回应特定客户的询问。
了解有关作业指导书、客户要求等最新知识，并利用这些知识提供卓越的服务。
阅读并遵守 UL Solutions行为准则。
完成公司安排的其他职责。
- College diploma or above
- At least one year of external customer service experience
- Good interpersonal and communication skills
- Fluent in Mandarin and English
- Experience in Call Center or managing a digital channel is preferable
This job is found at InterviewStack.io
Skills
crmcustomer relationship managementrelationship managementcustomer service
About UL Solutions
UL Solutions is a global company providing safety science and certification services. The company operates an external career site hosted on Oracle Cloud and has job postings in Varennes, Quebec, Canada. It focuses on sales and marketing roles among other functions.