Job Summary:

The Program Assistant is responsible for the provision of a wide range of administrative duties supporting the day-to-day function of the domestic violence programs. The position will support, and work in concert with, the program coordinator, group facilitators, and clients as needed.

Essential Duties/Responsibilities:

• Maintaining physical files, reception/security area, and the overall front-line operations
• Sending communications via text message, letters, or phone calls as needed
• Adhering to best practices related to gender responsive and trauma informed strategies
• Cultivating and maintaining professional relationships with the guests/clients and staff who enter the building
• All other duties as assigned by the Program Coordinator

Required Skills/Abilities:

• Excellent communication and organizational skills along with attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to multi-task and function well in a high-paced environment.

Preferred Skills/Abilities:

• Fluency in Spanish is preferred

Required Education and Experience:

• Experience with Data collection and submission required
• Experience with Excel, Microsoft 365, Microsoft Word and database portals required
• Minimum 2 years’ experience working in an office setting providing customer services both on and in person required
• Minimum of High School Diploma associates degree or administrative training certificate preferred

Travel requirements:

• Minimal Travel – as needed for training, seminars, program events, etc.