Client Success Manager (Account Manager) - Davao
HawodTech Solutions, Inc.
Davao City, Davao Region, Philippines1 month ago
77 views36 saves8 applies
Job Type
full time
Description
Client Success/Account Managers are responsible for overseeing the overall performance of the team - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every numbers they can.
Qualifications:
- Experience of at least three (3) years as a Supervisor or Manager for a company in a similar role.
- Experience in account and client relationship management, preferably in a BPO setting.
- Possesses a Bachelor's degree in any field.
- Excellent communications skills.
- Amenable to work in an office-based setup.
- Sales/Marketing experience is a plus but not required!
Responsibilities:
- Responsible for maintaining and strengthening relationships with clients assigned to him/ her through consistent customer contact.
- Regularly updates clients on account status and other immediate concerns that arise during the campaign.
- Minimizes client attrition by renewing service contracts.
- Identifies potential client concerns and proactively resolves them.
- Upsell clients on other products and services offered by the company
- Makes sure that the client`s quota and needs are met within the specified time frame agreed upon in the contract
- Responsible for keeping the production leader updated with any changes or feedback coming from the client.
- Performs other tasks assigned by the Group Leader or the CEO
- Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO.
This job is found at InterviewStack.io
Skills
client relationship managementrelationship management
About HawodTech Solutions, Inc.
HawodTech Solutions Inc. offers a wide-range of support services including IT Recruitment & Staffing, IT Service Desk, Software Engineering, and other Information Technology support.
it services, staffingunfunded