About the Role

We are hiring a Customer Solutions Specialist to join our customer service team in Sofia, Bulgaria. This is a great opportunity for German-speaking candidates looking to launch or grow their career in a dynamic BPO environment, with full support to relocate.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in German and English
• Resolve customer issues efficiently while maintaining high satisfaction scores
• Log interactions accurately in CRM systems following internal procedures
• Escalate complex cases to the appropriate teams when needed
• Meet individual KPIs including response time, quality, and first-contact resolution

Requirements

• Native or fluent German (C1/C2) – written and spoken
• Communicative English (B2 minimum)
• Strong communication and problem-solving skills
• Customer-oriented mindset with a positive attitude
• Computer literate; CRM experience is a plus but not required
• Available to start in June 2025
• Willingness to relocate to Sofia, Bulgaria

What We Offer

• Full relocation package: flights, temporary accommodation, and settling-in support
• Hybrid or on-site working model in Sofia
• Paid training and onboarding
• Competitive salary + performance bonuses
• Career growth within a global BPO organization
• Multicultural, international team environment

Location: Sofia, Bulgaria
Work Model: Hybrid / On-Site
Contract: Full-time
Start Date: June 2025
Languages Required: German C1/C2 | English B2+

Ready to make your move? Apply now and start your journey in Sofia this June.