Apply today to join Coreforce, where your Technical Support expertise makes a real impact.

Join Our Team as a Technical Support Specialist  

Company: Coreforce

Location: Decatur - (Onsite)

Job Type: Full-time

Salary: Based on Experience

Company Overview:

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Technical Support Specialist - Build Your Career with Purpose

Join Coreforce and use your technical skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here:

• Flexible hybrid schedule

• Free chef-inspired lunch Mon–Thu

• 15 PTO days + floating holiday

• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.

• Annual bonus and tuition reimbursement

• Career growth in a fast-growing, mission-driven company

• Collaborative, purpose-driven culture

Responsibilities:

• Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures. 

• Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories. 

• Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.

• Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.

• Participate in scheduled on-call rotation to support after-hours client needs. 

Qualifications

• High school diploma or GED required.

• 1+ years of experience in technical support, help desk, or IT service environment.

• Prior customer service or contact center experience.

• Familiarity with Windows OS, basic PC hardware, and general troubleshooting method.

• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment. 

Coreforce is an equal opportunity employer committed to diversity and inclusion.