Craft Tailored Travel Experiences at a Premier Knysna Retreat
Reservations & Guest Services | Hospitality & Tourism | Based at Pezula Nature Retreat

About Our Client
My client is a prominent South African tourism and hospitality group known for delivering elevated guest experiences and maintaining exceptional service standards. With a focus on employee growth and a culture rooted in excellence, the group operates some of the country's most sought-after destinations.

The Pezula Nature Retreat in Knysna offers an idyllic setting of indigenous forests and ocean views, blending luxury with nature. It's a space designed to create lasting memories for guests through personalised service, world-class amenities, and a tranquil atmosphere.

The Role: Reservations Support Manager
As the Reservations Support Manager, you will be based at Pezula Nature Retreat and play a key role in curating unforgettable guest journeys. You'll manage travel arrangements and bespoke itineraries, acting as a trusted liaison between the client and the experience. This is a hands-on, guest-facing role focused on crafting personalised, seamless, and inspiring travel encounters from first contact to farewell.

Key Responsibilities

• Coordinate and confirm guest travel arrangements and tailored itineraries

• Research and recommend travel services, destination options, and experiences

• Liaise with clients, suppliers, and internal teams to ensure service excellence

• Prepare documentation and communicate relevant procedures and customs

• Troubleshoot and resolve any issues that arise pre-, during, or post-travel

• Promote and sell travel packages that align with guest needs and expectations

• Maintain booking records and updates using Opera and other systems

• Assist with guest inquiries, changes, or special requests

• Provide support during high-volume periods, including after-hours where necessary

About You

• Matric (Grade 12) is essential; tertiary qualifications in hospitality or tourism are advantageous

• 2+ years of experience in travel planning, reservations, or trade/hospitality support

• Proven proficiency in Opera (minimum 2 years' experience)

• Excellent communication, coordination, and client service skills

• Able to multitask, problem-solve, and maintain composure under pressure

• Competent in Microsoft Word and Excel

• Flexible availability during peak seasons and high-demand periods

• Additional languages anda diverse travel background are strong advantages

If you're passionate about delivering exceptional guest experiences in a nature-rich, luxury settingand have the skills to make every journey smooth and this could be your next adventure.