This is a work-from-home position, ONLY in the Great Falls area, as client on-site visits in the area are required.

We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!

We are seeking a highly skilled IT support professional who is dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.

As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.

Job Status: Full Time

Employee Type: Hourly

Pay: $25-29/hr DOE

Benefits:

Rich and flexible medical/dental with a Health Savings Account option.

Paid Vacation, Sick and Holiday time.

Retirement: 401k with 4% match and discretionary profit sharing.

Certification assistance & continuing education benefits.

Cell phone reimbursement.

Personal IT purchasing employee discount.

Team bonding events.

Work-life balance\flexibility.

General Work Schedule: 8am-5pm

Travel/License Required: Yes, moderate local travel

Work Schedule: 8am-5pm Monday-Friday, Occasional On-Call

Position Roles & Responsibilities:

IT issue resolution

IT documentation maintenance

Ticket quality assurance

Working with IT Team to improve overall IT results for clients

After hours emergency support via the on-call rotation

RESOURCE PROFILE:

Problem solver

Positive attitude

Ability to work under pressure

Attention to detail

Customer service

Quality assurance

Professional appearance and approach to work

Technical Skills:

Desktop operating system support skills

Workstation peripheral support skills

Intermediate and/or advanced use of server operating system skills

Intermediate and/or advanced networking skills

Intermediate and/or advanced overall troubleshooting skills