Essential Duties and Responsibilities:

• Maintains an in-depth and current knowledge of the Stoughton Trailer business processes as well as industry best practices.
• Provides leadership and support to a cross-functional team of key stakeholders in the business, responsible for process execution.
• Performs analysis and investigation into root cause of problems and proposes solutions.
• Prepares detailed functional specification based on business requirements and as necessary assists with technical design specifications.
• Monitors requests for add, change, or delete of functionality within a process.
• Monitors process adherence and consults with the process owner and end user for issue resolution.
• Supports and enhances Syteline with a continued focus on process improvement to meet business case goals.
• Participates in system upgrades and new business implementations.
• Maintains up to date end user and system documentation.
• Networks with other companies and associations to surface best practice opportunities for Stoughton Trailers.
• Research/investigate future system releases & enhancements.
• Collaborates with Business System Analysts (Solution Architects) and Developers to identify and implement cross-functional improvements.
• Develops, coordinates and implements plans to test processes and configuration assuring quality of any additions, changes or deletions to the system.
• Prepares time and cost estimates for completing projects, where needed.
• Provides timely response to end user calls and help tickets assisting in problem resolution.
• Build/assist in developing dashboards using Power BI.