Job Description:

- Supervise 3 support engineers and helpdesk staff.

- Oversee diagnostics, repair, and RMA claim processes.

- Coordinate with suppliers/vendors for RMA approvals, spare parts, and escalations.

- Monitor SLA turnaround and service performance.

- Provide hands-on troubleshooting guidance for POS & AIDC hardware.

- Assist Technical Operations Manager with reporting and improvements.

Required Skills:

- 3-5 years of experience in technical support/service experience, with leadership exposure.

- Diploma/Degree in Electrical/Electronic/Computer Engineering or related field.

- Hands-on repair and troubleshooting capability.

- Strong coordination, vendor communication, and reporting skills.