CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

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As part of its growth and development, CMA CGM Holland is looking for an Inside Sales Officer to join its Short Sea Line Sales team, in the Commercial department.

ABOUT THE ROLE

The Inside Sales Officer develops and manages a customer portfolio in a specified geographic area in accordance with Agency Business Plan Management; sells products and services related to it, while promoting the Group’s image and values. Their overall goal is to grow the business, improve the customer experience and increase the loyalty factor of small and medium sized enterprises (SME’s) through sales.

The key responsibilities of the Inside Sales Officer are divided as such :

• Account Management
  • Manage and grow a portfolio of customer accounts across export, import, and cross-trade activities.
  • Conduct proactive sales activities via phone and digital sales channels to promote company services and increase revenue.
  • Execute sales plans in line with customer segmentation, trade strategies, and commercial objectives.
  • Define customer sales targets in coordination with Trade Management.
  • Identify market opportunities, follow up on sales leads, and develop new business.
  • Prepare and submit quotations, mini-bids, and tenders.
  • Utilize CRM tools effectively to monitor pipeline development, customer engagement, account performance, and overall sales progress
  • Handle customer inquiries and resolve commercial issues efficiently.
  • Coordinate and align with internal stakeholders across departments, providing regular feedback and ensuring engagement, collaboration, and customer-focused execution.
• CGM-CGM+ (VAS) Selling
  • Sell Group products and services and Non-Maritime products (such as e-commerce, VAS, intermodal, CEVA) in compliance with the pricing policy
  • Create transparency on initiatives taken to drive the sales of these products
• Finance
  • Strive to the highest degree of invoice accuracy and ensure that outstanding invoices are paid within agreed timeframe with customer
  • Manage that valid and updated credit agreements are in place at all times for those customers eligible for credit terms
  • Assist with dispute solving which is contract/quote/filing related
• Performance Monitoring & Reporting
  • Ensure update of commercial data in the information system
  • Monitor and follow up on customers performance by using data analytics
  • Create high quality sales call notes and file them in CRM
  • Report results, developments and sales activities on a regular basis to Sales Management

SKILLS AND COMPETENCIES

• Fluency in Dutch and English, French is a preference.
• Knowledge of MS Office software, CRM software and relevant CMA-CGM systems.
• Driver’s license
• Good communication skills (oral & written)
• Customer focused and result driven
• Decision quality and problem solving skills
• Strong negotiation skills, able to close sales

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

• Solid pension with contributions fully covered by CMA CGM
• Annual performance bonus subject to personal and company performance
• Collective health insurance with discount on additional packages.
• Employee Assistance Programma via Lyra
• Opportunity to participate in volunteer initiatives
• Access to 3000+ learning resources and courses
• Birthday bonus

Come and find your better way with us!

Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.

:: Acquisition in response to the vacancy is not deemed desirable :