JOB DESCRIPTION

Core Job Responsibilities

• Responsible for compliance with applicable Corporate and Divisional Policies and Prodedures. Responsible for day-to-day support and administration of security components.
• Porvides email and telephone support to end users to resolve IT system access related issues.
• Create, modify, and delete accounts requested by customers via request forms within SLA
• Ensure tha ITSM incident and service request tickets are responded to and resolved with in SLA
• Seve as escalation Point with in Administrator team for requests issues of greater complexity

Education and Experience

• Bachelor's degree in computer science or related experience
• Open to fresh graduates; or 1 year of experience
• Active Directory account administration -OR- Microsoft Exchange account administration - OR - Application Account Administration
• Favorable: ITIL3 certification at foundation level (or more) Bachelor's degree in Business, Computer Science, related field or equivalent experience.
• Strong working knowledge of desktop, mobile related hardware, and associated operating systems, peripherals and related infrastructure
• Ability to establish trust and credibility at all levels of the organization.
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrix-ed and geographically diverse business environment.