Isanti County District Court has an amazing opportunity to join the Civil/Probate Team as a Court Operations Associate in a diverse professional environment, that promotes equity for all court staff and court users. The position provides direct service to court customers, judges, and other court-related employees through case processing of Civil/Probate case types. This position performs detail-oriented work while providing excellent customer service in person and over the phone.

Court Operations Associates work individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments. This role requires dedication to providing customers with a professional court experience, an eye for detail, excellent communication, time management, and technological skills to match our high-performance environment. Robust training is provided, and knowledge is gained through on-the-job experience.

Example of Duties

What You Will Do

Work includes processing electronically filed and paper filed documents; assisting customers; working directly with judges, justice partners, and customers.

• Independently performs administrative work relating primarily to civil and probate but not limited to jury, family, and criminal case processing on the Minnesota Court Information System (MNCIS), Microsoft Office, electronic File and Serve, SharePoint and other related computer systems.
• May perform in-court updating including calling cases, taking minutes, processing documents filed and distributed in the courtroom, and recording required data in the electronic case management and other relevant systems in the courtroom.
• Issues receipts for payment of court fees and fines; responsible for managing and balancing his/her individual till.

• Attends and participates in division/team meetings and trainings; maintains knowledge of court policies, process, and procedures.

• Utilizes applicable technology (i.e., operating and information systems and/or programs) and office equipment to perform and complete work assignments.

• Assists customers with requests, questions/inquiries relative to court policies, information, procedures, and financial transactions in a courteous manner.

• Assists attorneys, judicial staff, law enforcement, and representatives from the outside agencies.

• Administrative duties as assigned.

Typical Qualifications

What You Will Bring:

• Ability to work well under pressure in a high volume, fast paced work environment with excellent attention to detail and accuracy.

• Ability to work in a team-orientated environment.

• Ability to work in an inclusive, multicultural, and multigenerational environment that values diversity.

• Ability to communicate effectively, both orally and in writing.

• Ability to inspire trust, demonstrate confidence, and create a positive, change-capable culture that helps position employees for success.

• Ability to multi-task and balance responsibilities.

• Knowledge of customer service practices.

What You Must Have:
Below are the past experiences that will enable success in this role. For education requirements listed, the equivalent number of years of related experience may serve as a substitute.

• High school diploma or equivalent.

• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative or office work. Additional education may substitute for experience.

Nice to Have:

• Knowledge of court procedures and policies, laws, legal terminology, and legal factors pertaining to the court.

• Knowledge of office and administrative procedures.

• Customer service knowledge and experience.

• Skill in the operation of a personal computer, remote technology, including electronic case management system and related applications and equipment.

• Ability to establish and maintain effective working relationships with others within and outside of the Judicial Branch.

• Ability to handle sensitive and confidential matters and files appropriately and in compliance with all applicable court rules, policies, and statutes.

• Ability to read and interpret legal documents of varying types and complexity and apply knowledge of specific laws, statutes, rules, policies, and procedures related to the area of assignment.

• Ability to understand and follow oral and written instructions.

SUPPLEMENTAL INFORMATION

• The expected hiring range for external hires for this position is $22.50 to $28.45/hr, based on qualifications, with a full future earning potential of $46,980 - $73,999 annually. This position is non-exempt under the Fair Labor Standards Act.
• The Civil/Probate Division is located at the Isanti County Courthouse at 555 18th Ave SW Cambridge, MN 55008. Work is performed primarily in an office-setting, a public counter and/or in a courtroom, with considerable public contact, in person, over the phone, by mail, and/or electronically.
• The core business hours are Monday-Friday, 8:00am-4:30pm. Initial days off: Saturday, Sunday, and Court Designated Holidays.
• This position is currently working primarily on-site, with occasional hybrid option available in the future, depending on business needs.