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Job Description:

Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule: Monday to Friday - 40 hours per week - flexibility required including weekend coverage as required

Job Purpose: To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.

* Please note, fluency in Italian and English is an essential requirement for this role*

Main Duties and Responsibilities:

* Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable

* Monitoring all shipments daily to ensure that shipments are collected and delivered within the agreed time frames

* Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship

* Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility

* Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met

* Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turn around times

* Entering clinical trial sites into the Marken internal database

* Answering and dealing with general telephone and email requests from external customers, internal offices and colleagues

* Preparing, verifying and distributing country specific project documentation

* Attending client meetings and teleconferences when required

Requirements:

* Fluency in Italian and English is essential

* Skilled in the use of Microsoft Suite (Excel, Word, and Outlook)

* Good working knowledge of computers - Teams, internet, intranet

* Thorough understanding of Aviation/Airline networks

* Excellent communication skills, with the ability to influence others

* Team player mentality with the ability to work on own initiative

* Excellent problem solving and prioritization skills essential

* Flexibility in working hours required including weekend coverage when required

Employee Type:
 

Permanent

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