Position: Customer Service Advisor

15% monthly performance bonus
€50 monthly project bonus
€500 gross anniversary bonus
€50 net monthly signing bonus via meal voucher card during the first year of employment
Private life & health insurance including dental and eye care
Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates
Free access to the corporate gym
Fixed working hours option for mothers with children up to 2 years old
Daily net Mastercard allowance: €3 net per working day during the first 12 months.

Reimbursement of flight ticket (up to 300€) and transportation from airport (up to 50€)
4 weeks paid Airbnb accommodation
Assistance with finding permanent accommodation
Administrative support.

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Manage incoming customer calls, chats, messages, and emails in a professional manner
• • Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
  • Build sustainable customer relationships through clear and effective communication
  • Provide accurate and complete information using internal tools and processes
  • Meet individual and team performance targets and quality standards
  • Maintain accurate records of customer interactions and account-related activities
• Follow internal communication procedures, guidelines, and policies.

REQUIREMENTS:

• Native or near-native German speaker with excellent communication skills and natural accent, with good command of English
• Previous customer service experience is considered an advantage
• Strong phone communication and active listening skills
• Customer-oriented mindset with the ability to adapt to different customer profiles
• Good MS Office skills
• Ability to multitask, prioritise, and manage time effectively
• Dedicated and professional setup suitable for hybrid work.

BENEFITS:

• Hybrid working model
• Competitive salary package & monthly performance bonus
• Daily meal voucher
• Private health insurance including dental and optical care
• Relocation support
• And many others!!!