Contract to start ASAP until 17-08-26 with a possible extension.

Responsibilities

Ensure administration across the department is undertaken effectively, in a timely manner that suits the needs of the business, recognising these needs may be subject to change over time. Tasks including (but not limited to) the following:

Managing mutual exchanges for the Housing Team; understanding and administrating the end-to-end mutual exchange process keeping to statutory guidelines and BCP Homes policies.

Letting empty homes within target timescales; Administrating end-to-end process for void and lettings, ending tenancies timely, ensuring the correct notice period is adhered, advertising empty properties, processing nominations, creating sign up packs and setting up new tenancy agreements on the housing management system.

Providing administrative support for all housing management services including tenancy changes; this may include succession cases, severance and starting a joint tenancy, plus making changes to the housing management system such as updating household members etc.

Provide information and service to residents through written, face to face, telephone, and e-mail contact, on the full range of housing management issues.

Responding to feedback and answering queries from customers on service delivery, liaising with residents, contractors, and stakeholders to resolve issues

Contribute to ideas for improvements in service, working parties, team meetings and other forums in a creative and imaginative way.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5299359-06-26