As a Customer Experience Specialist here at Honeywell, you will enhance customer satisfaction by developing strategies, analyzing feedback, and driving improvements. Your insights will ensure exceptional service and support. You will report directly to our Customer Experience Supervisor and you’ll work out of our Bucharest location on a Hybrid work schedule (2 days from home + 3 days from the office).

Honeywell

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
• Operates changes according to process requirements in various existing records 
• Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time)
• Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements
• Processes changes in project structures or orders, depending on the requests received
• Reviews and updates/completes the necessary information for work orders in SMS, according to the process specifics and requests
• Handles customer configuration requests (creating, modifying, extending and creating links

• College graduate
• Minimum 1 year experience on  Customer Experience Specialist role
• Fluent Romanian, English and French
• Strong communication skills (both written and verbal)
• Analytical and Problem-solving skills
• Team player

We offer:

• Competitive salary regularly based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• Meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

 #LI-Hybrid