Location: Remote from Greece (Relocation Support will be provided)

Overview

We are seeking a customer-focused Croatian-speaking Customer Service Representative to join our team remotely from Greece. In this role, you will handle inbound customer inquiries and provide high-quality support while working from home. You will play a key role in ensuring a positive and seamless customer experience.

Key Responsibilities

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  Manage inbound calls, emails, and chat inquiries from Croatian-speaking customers
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  Provide accurate information regarding products, services, and policies
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  Resolve customer concerns efficiently and professionally
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  Escalate complex cases to the appropriate departments when required
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  Maintain accurate documentation of interactions in CRM systems
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  Ensure high customer satisfaction and service quality standards
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  Follow company guidelines and data protection policies

Requirements

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  Native or fluent Croatian (C1/C2 level)
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  Good command of English (B2 or higher)
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  Previous customer service experience (call center or remote support preferred)
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  Strong communication and problem-solving skills
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  Comfortable working independently in a remote environment
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  Good computer skills and familiarity with CRM tools
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  Must be legally authorized to work and currently based in Greece
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  Reliable internet connection and suitable home office setup

What We Offer

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  Competitive salary
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  Fully remote work within Greece
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  Paid training and onboarding
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  Supportive and international team environment
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  Career development opportunities
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  Performance-based incentives (if applicable)