Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.

LOCATION: Corporate DIVISION: SVP/CMXO

FUNCTION DESCRIPTION:

Serve as a primary support role between business operations, Information Technology, Information Security and vendors. Lead system improvement initiatives, manage cross-departmental projects and ensure technology solutions align with the credit union’s member experience, regulatory compliance and operational efficiency objectives. Requires a deep knowledge of the credit union’s core banking system, business process design and data integration. Mentors junior analysts and often acts as the functional owner or product expert for the credit union’s key systems and processes.

ORGANIZATIONAL RELATIONSHIPS:

Reports to: Business Technology Manager

Supervises: n/a

Contacts: Bellco Senior Management, Bellco Departments Management and Staff, Bellco Consortium Partners.

QUALIFICATIONS/REQUIREMENTS:

Education: Minimum – BSc/BA in Information Technology, Computer Science. Professional certifications a plus.

Experience: Minimum – Five to ten years’ proven experience as an IT Specialist or relevant role. Experience with databases, networks and patch management. Knowledge of system security and recovery practices. Familiarity with various operating systems and platforms. Resourcefulness and problem-solving aptitude. Excellent communication skills. Financial institution experience a plus

Skills:

• Deep understanding of credit union operations, financial products and member service workflows.
• Proficient in core banking systems, SQL, APIs and data structures
• Strong data analysis, business intelligence and root-cause problem-solving skills.
• Skilled in Agile or hybrid project methodologies; can manage priorities, timelines and cross-functional teams.
• Can translate between technical and business audiences and be a clear communicator.
• Provides mentorship and acts as a trusted advisor to executives and business partners.
• Understanding of security awareness practices, controls and training
• Strong ability to problem-solve and assist in the diagnosis of technical issues
• Strong attention to detail to ensure systems are secure and compliant with regulations and policies

Equipment: Computer

ESSENTIAL FUNCTIONS:

1. Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.
2. Mentor and review work quality of more junior Business Systems Support Analysts.
3. Participate in technology-related business projects and communicate project status and risks to leadership and stakeholders.
4. Serve as the subject matter expert for key credit union systems and processes. Represent the credit union in vendor and consortium settings and meetings as a systems expert.
5. Ensure adherence to regulatory and information security standards.
6. Monitor and manage the support ticket queues, ensuring tickets are assigned and resolved within defined SLAs.
7. Gather artifacts required to fulfill audit and exam requests for various auditors.
8. Collaborate with business units (e.g., retail banking, lending, operations, member services) to gather, document, and analyze business requirements for systems, processes, and product changes.
9. Evaluate current processes and systems (often the credit-union’s core banking system, digital banking, lending platforms, etc.) to identify areas of improvement in efficiency, member experience, risk, cost, or regulatory compliance.
10. Translate business needs into technical specifications for IT/development teams, including functional requirements, use cases, user stories, data flows, interface and integration needs.
11. Work with vendors and internal IT to install (or remove), configure, implement, test, and deliver new or enhanced systems, hardware, peripherals, modules or interfaces (i.e. branch openings and closures, third-party integrations, core platform upgrades, digital banking enhancements).
12. Oversee testing, change control and production validation (system test, user acceptance testing) of new functionality, enhancements, upgrades or fixes to ensure quality, align with requirements, and minimize disruption to members and operations.
13. Monitor and manage post-implementation performance of systems and processes, document issues, gather feedback, and recommend/implement improvements or corrective actions.
14. Develop and maintain documentation (change management, process flows, business requirement documents, technical specifications, training materials, support guides) to support systems usage, ongoing maintenance, and audit/regulatory traceability.
15. Act as a liaison between business stakeholders, operational departments, and IT/technical teams – ensuring clear communication of business impact, constraints, risk and priorities to facilitate adoption. Approve or block changes in change control meetings as appropriate.
16. Assist in vendor selection and management (RFPs, vendor evaluation) and ensure vendor-delivered systems meet credit-union requirements, compliance and service standards.
17. Monitor vendor updates, user group meetings and new application code to engage the appropriate business unit.
18. Support data analysis and reporting: develop and maintain reports and data extracts, as requested by business partners, vendors and auditors.
19. Help ensure systems and processes comply with credit-union regulatory requirements (e.g., for data integrity, security, audit trails, member privacy) and internal policies.
20. Serve as a champion of continuous improvement and innovation: stay current with industry trends (e.g., digital banking and process automation), recommend new technologies or methods to enhance member experience or operational efficiency.
21. Provide support for break/fix issues, escalations, triage production problems related to critical systems – often coordinating resolution across teams and ensuring minimal disruption to member services.
22. May participate in project planning, timeline/budget estimation, resource coordination and monitor project progress to ensure timely and successful delivery.
23. Regular and punctual attendance.
24. Other duties as assigned.

Management retains the discretion to add to or change the duties of the position at any time.

PHYSICAL REQUIREMENTS:

They physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required periodically to sit, climb or balance, stoop, kneel, crouch or crawl and reach with hands and arms. The employee is regularly required to stand, walk, use hands and fingers, handle or feel, smell and talk or hear.
• The employee is regularly required to lift up to twenty-five pounds. Job has the following vision requirements: close, distance, color, peripheral, depth perception, and ability to adjust focus.

WORKING CONDITIONS:

May necessitate movement to other branches or departments and out-of-state travel to partner and vendor locations. (Bellco requires all employees who drive their personal or a company vehicle in the routine performance of the job to have a valid driver’s license. They must provide proof of valid insurance.)

Office environment.

Mobility throughout the department and credit union

Can be required to work odd hours and be available 24/7 via phone or in person.

Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non-branch management roles may be eligible for an annual managerial bonus.
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.