Customer Service Engineer
Harman International
Benefits
Job Type
Description
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
A Career at HARMAN Lifestyle
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.
Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
Unite your passion for audio innovation with high-tech product development
Create pitch-perfect, cutting-edge technology that elevates the listening experience
About the Role
Service Operation and Tech support in Sound United China Customer Service organization
What You Will Do
Technical Support for CN distributors/ customers/service center
Monitor 400 hotline service quality
Service parts operation and inventory plan
Feedback technical and quality issue to QA and got solution
KA support to help them reduce the return rate
Repair report making
Other service PJ or new tasks from line manager
What You Need to Be Successful
Associate degree or above, with at least 5 years of relevant working experience;
Technical skills and knowledge of electronics/audio
Good knowledge of Bluetooth and network connection
Good communication and interpersonal skills , English speaking and writing is requested
Knowledge of after-service
Skilled in Microsoft Office (Excel, PowerPoint, Word), with basic data consolidation and analysis skills;
Strong logic sense
Bonus Points if You Have
Hands-on experience in managing outsourced 400 hotline service centers or authorized repair/service partners.
Experience with SAP and Salesforce systems.
What Makes You Eligible
Good written and spoken English.
Willingness to travel up to 10%.
Energetic, service mind, self-confidence, pleasant personality.
What We Offer
Flexible work environment, allowing for full-time remote work one day per week for positions that can be performed outside a HARMAN or customer location.
Access to employee discounts on world-class Harman (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Access to HARMAN Campus Fitness Center and Cafeteria
“Be Brilliant” employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
This job is found at InterviewStack.io
Skills
About Harman International
Harman International is a subsidiary of Samsung Electronics that designs and engineers connected products for automakers, consumers, and enterprises worldwide, including audio, visual, and connected car systems. The company is headquartered in Stamford, Connecticut, and is known for its premium audio brands and automotive solutions.