Customer Experience Greeter — Service Department

Michael Hohl Automotive Group is a trusted, multi-line dealership serving Northern Nevada. We are committed to delivering an exceptional customer experience and building a team that shares our passion for automotive excellence.

We are seeking a Customer Experience Greeter to join our service department. The Customer Experience Greeter is the first face our service customers see — and the impression you make sets the tone for their entire visit. We are looking for someone warm, polished, and genuinely people-oriented who thrives in a fast-moving environment and takes pride in making every customer feel welcomed and taken care of from the moment they arrive. This is not a background role; it is a front-line position that directly shapes how customers feel about our dealership.

Responsibilities

• Welcome every customer to the service drive with a prompt, friendly greeting and a professional first impression
• Direct customers to the appropriate service advisor and ensure smooth, efficient check-in from arrival to write-up
• Proactively communicate wait times and vehicle status updates to customers in the service lounge
• Keep the service reception area, customer lounge, and drive lane clean, organized, and guest-ready throughout the day
• Assist service advisors with administrative support including appointment check-ins, outbound appointment reminder calls, and light scheduling tasks
• Anticipate customer needs — offer refreshments, answer general questions, and create a comfortable waiting experience
• Serve as a calm, positive presence when customers are stressed or frustrated, escalating to management when appropriate

Requirements

• Prior experience in a customer-facing role — hospitality, retail, reception, or similar environment preferred
• Naturally warm and professional communication style, both in person and over the phone
• Ability to stay organized and composed in a high-traffic, fast-paced environment
• Comfortable using scheduling software, CRM tools, or multi-line phone systems — or quick to learn new technology
• Valid driver's license preferred

Benefits

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) plan
• Ongoing manufacturer and dealership training opportunities
• Employee vehicle purchase program

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.