Marketing Customer Support Agent – Italian Speaker

Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages: Italian+ English
Monthly salary: 1200 Euro gross

Role Overview

We are looking for an Italian-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills.

Key Responsibilities

• Support advertisers with paid campaign setup, optimization, and troubleshooting

• Provide guidance on campaign performance and platform tools

• Deliver high-quality customer service to marketing clients

• Assist clients via phone, email, or chat

• Maintain accurate documentation in internal systems

Schedule

• Initial schedule (12-hour window):

  • Monday to Sunday: 07:00 – 19:00

  • Shifts: 07:00 – 16:00 or 10:00 – 19:00

  • 2 rotational days off

Requirements

• Fluent Italian and English

• Experience in paid campaign management (mandatory)

• Degree in Marketing or a related field

• Proven experience in Digital Marketing

• Previous experience in a Contact Centre or Service Program for an Advertising Technology company

• Strong understanding of social media platforms and digital advertising fundamentals

• Customer-oriented mindset with strong communication skills

• Ability to work independently and as part of a team