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Customer Service Representative Teller

CHARLEVOIX STATE BANK

Main Office - Charlevoix, MI 497202 weeks ago
100 views52 saves18 applies

Job Type

full time

Description

We are in need of your smiling face to join our community bank today!

Primary Purpose of Job:

Service our customers and potential customers, while maintaining a professional friendly demeanor. Must establish and maintain credibility in our local communities. Additional job duties are listed below. Must follow and enforce bank policies and procedures. Abide by and enforce all compliance regulatory requirements.

Job Duties:














  • Customer Service Representative/Teller Transactions
  • Interact with Customers in person or telephone by determining their needs
  • Onboard New Customers
  • IRA and HSA support
  • Be approachable to resolve customers concerns and handle sensitive private matters
  • Ensure all required documentation is obtained and is kept current for Business Entities, Trusts, etc.
  • Work closely with Operations to service customer needs
  • Assist in Dormant Account and Bank Secrecy Act monitoring
  • Credit Card Support
  • May open early at 7:30 a.m. some days
  • Process night drop vault deposits
  • Handle customer phone calls
  • Cash handling, verify incoming cash shipments
  • Operate and maintain a check scanner and PC
  • Operate computer software windows based (core)
  • Operate a credit card terminal for customer cash advances
  • Savings Bonds (redeem)
  • Balance customer’s accounts
  • Handle customer dispute of unauthorized charges to account
  • Utility payments
  • Order foreign currency
  • Balance internal accounts
  • Balance end of day to Bookkeeping
  • Outgoing mailings
  • Certificate of Deposit Interest Checks
  • Certificate Deposit Notices
  • Balance ATMs
  • Assist Bank Courier (change orders process deposits)
  • Stock incoming supplies
  • Daily monitor reports (overdrawn savings, etc.)
  • Sort & process (customer transactions) incoming mail

Qualifications

Required Experience & Skills:

  • Attention to Communication

  • Oral Communication

  • Written Communication

  • Interpersonal Awareness

  • Persuasive Communication

  • Customer Orientation (internal and external)

  • Diagnostic Information Gathering

  • Analytical Thinking

  • Technical Expertise

  • Initiative

  • Conceptual Thinking

  • Influencing Others

  • Compassionate

  • Establishing Focus

  • Fostering Teamwork

  • Managing Change

  • Thoroughness

  • Decisiveness

  • Self Confidence

  • Stress Management

  • Personal Credibility

  • Flexibility

Education & Experience:

Knowledge of Retail Banking Operations, Customer Service, and Cash. Ongoing education of compliance regulatory requirements is required.

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Skills

monitoringvaultwindowscustomer service